TRC Talent Solutions
Contract
Tempe, AZ - Fully on-site
Shift: 7:30 AM – 4:00 PM, Monday–Friday
Pay: $17.35/hr.
Respond to customer inquiries regarding products, services, billing, and account information
Investigate and resolve customer complaints in a professional and timely manner
Process exchanges, refunds, billing adjustments, and other account-related requests
Contact customers regarding claim investigations, updates, and resolution outcomes
Escalate complex customer concerns to appropriate departments for further review
Maintain detailed and accurate records of customer interactions, transactions, inquiries, and resolutions
Deliver outstanding customer service while maintaining professionalism and empathy
High School Diploma or GED preferred
Minimum of 2 years of customer service experience required
Strong verbal and written communication skills
Ability to work independently and manage multiple tasks effectively
Proficiency with Microsoft Outlook and other computer applications
Experience with data entry and maintaining accurate customer records
Previous warehouse environment experience preferred
Application opens on the original posting. We don't process applications.
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Customer Service Representative