Build trusted client partnerships within the commercial HVAC, mechanical, plumbing, and facility services industry.
This Jobot Job is hosted by: Kelsey Bannon Are you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume. Salary: $95,000 - $120,000 per year
A bit about us:
We are a leading provider of commercial facility services, partnering with businesses across healthcare, industrial, education, commercial real estate, manufacturing, and mission-critical environments. Our team delivers HVAC, mechanical, plumbing, electrical, and building systems solutions that help clients operate efficiently, minimize downtime, and maintain safe, reliable facilities. Through a commitment to service excellence, technical expertise, and long-term partnerships, we help organizations keep their facilities running at peak performance.
Why join us?
+ Join an established organization with a strong reputation in commercial facility services + Work with a diverse portfolio of commercial and industrial clients across multiple industries + Collaborate with experienced operations, service, and business development teams + Play a key role in customer retention, satisfaction, and account growth initiatives + Enjoy opportunities for professional development and career advancement + Be part of a culture that values teamwork, accountability, customer service, and continuous improvement + Competitive compensation, comprehensive benefits, and long-term career stability
Job Details
Responsibilities -
+ Serve as the primary relationship manager for assigned commercial service accounts + Ensure clients receive exceptional service and timely resolution of operational issues + Coordinate with HVAC, plumbing, electrical, and facility service teams to drive successful service delivery + Conduct regular client meetings, account reviews, and satisfaction discussions + Monitor service performance metrics, work order completion, response times, and customer satisfaction + Proactively identify opportunities to improve client experience and strengthen partnerships + Support contract renewals, service agreement reviews, and account retention initiatives + Partner with business development teams to identify account expansion opportunities + Maintain accurate CRM documentation, account activity, and client communications + Prepare account performance reports and participate in internal account review meetings + Facilitate successful onboarding and transition of newly awarded service accounts
Qualifications -
+ Bachelor's degree preferred; equivalent experience considered + 5+ years of account management, customer success, client relations, facilities management, property management, or service operations experience + Experience supporting commercial facilities, HVAC service, mechanical services, building operations, construction services, or related industries preferred + Proven ability to manage multiple client relationships and priorities simultaneously + Strong communication, presentation, and relationship-building skills + Experience working cross-functionally with operations and service teams + Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems + Strong organizational skills with exceptional follow-through and attention to detail + Data-driven approach to performance tracking and customer satisfaction
Perks -
+ Competitive base salary plus bonus opportunity + Medical, dental, and vision coverage + 401(k) with company match + Employee ownership program + Generous PTO and paid holidays + Professional development and career growth opportunities + Collaborative, team-oriented culture + Long-term career stability with an industry-leading organization
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
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Application opens on the original posting. We don't process applications.