Advisor Support Representative

TRC, in partnership with our client, is seeking driven individuals to join an extraordinary Advisor Support Representative. If you excel in a fast-paced environment, love solving problems, and enjoy working collaboratively, this opportunity is perfect for you!

This organization is a large U.S.-based wealth management and financial services platform that supports independent financial advisors and institutions.

As a key team member, you’ll play a vital role in supporting Financial Advisors and colleagues with operational and transition activities. Your work will directly enhance service quality and operational efficiency. To set you up for success, you'll participate in a structured training program designed to equip you with the tools and expertise needed to excel. Working in a dynamic broker-dealer environment, you'll develop a strong understanding of financial products, compliance requirements, and operational processes—skills that will propel your career in financial services!

Schedule and Compensation:

• Hybrid Schedule: 4 days onsite, 1 day remote.

• Hours of Operation: 7:30 AM – 7:30 PM (8-hour shifts).

• Location: Scottsdale, AZ

Key Responsibilities:

• Provide Support for Financial Advisors:

  • Respond promptly and accurately to advisor inquiries to ensure they can serve their clients effectively.

  • Troubleshoot and resolve operational challenges, including account setup, transaction processing, and service requests, by leveraging resources and collaborating with internal teams.

  • Conduct detailed research to address complex or escalated issues, delivering well-documented and actionable solutions.

  • Proactively identify trends or recurring issues and suggest process improvements to enhance the advisor experience.

  • Maintain an up-to-date understanding of company systems, processes, and financial products to deliver comprehensive support.

• Ensure Compliance and Operational Excellence:

  • Support adherence to regulatory requirements and operational standards.

  • Assist in resolving compliance-related inquiries with precision and accuracy.

Requirements:

• Minimum of 2 years of experience in financial services operations or within a broker-dealer environment.

• Familiarity with CRM tools such as Salesforce.

• Previous experience in a call center setting.

• High school diploma or equivalent (GED) required.

Preferred Qualifications:

• 4+ years of brokerage experience.